The Customer Service Support Manager will support contact center customer service support coordinators. The coordinators for Admissions, Imprimis, and Online Learning will work with the Customer Service Manager. The individual will serve as a representative of Hillsdale College and our Admissions and Online Learning Departments to prospective students of the college, as well as the Imprimis office. The Customer Service Support Manager is responsible for developing the relationships with each customer service client, as well as standard processes and metric reporting. TheCustomer Service Support Manager is a full-time salaried employee of Hillsdale College. The position will report to the director of the Hillsdale College Contact Center.
Education and Experience
This position requires a Bachelor’s degree or a combination of education, training, or experience that fulfills the needs of the position.
Other Skills
Physical Requirements
Ability to communicate effectively. Ability to operate basic office equipment. The position is largely sedentary.
Personal Characteristics
The Contact Center interacts with College staff, prospective students, parents, and friends. The ability to present a positive image of the College in contact with students and campus visitors is essential. A clean and neat appearance and a pleasant relationship that is supportive of the College mission are essential.
Code of Commitment
Be a good representative of Hillsdale College to promote the liberal arts, the College’s original Articles of Association and operating principles stated in the Staff Code of Commitment. The Mission Statement should be considered in all aspects of the position.
Code of Commitment
Be a good representative of Hillsdale College to promote the liberal arts, the College’s original Articles of Association and operating principles stated in the Staff Code of Commitment. The Mission Statement should be considered in all aspects of the position. The teaching of Christian faith shall remain a conspicuous aim of the College.
Good Benefits at Hillsdale College
In addition to competitive wages, health insurance, retirement plans, and paid time off, Hillsdale College employees have access to many unique and appealing perks: