Do you love helping people use technology effectively? Do you enjoy inspiring a team to deliver outstanding customer experiences and to grow professionally? Hillsdale College has an opportunity for an Information Technology Support Services Manager who has experience leading support teams in a large (2,000+ users) environment.
As the I.T. Support Services Manager, you are responsible for leading the College’s Information Technology Help Desk Support team to provide an exceptional technical support experience for our students, faculty, staff, and guests.
In addition to a proven track record delivering excellent technical support to end users in a large environment, you must also have outstanding customer service skills. An ability to cast a vision for success to your team and experience identifying key performance indicators (KPI) and processes for measuring the team’s success in achieving goals are also necessary for your success.
Ideal candidates will be problem solvers whose closest friends would describe them as optimistic, creative, patient, and tenacious.
Key Skills & Knowledge
Education and Experience
The Information Technology Services Department interacts with all College students, faculty and staff. A clean and neat appearance, professional manner, and a pleasant demeanor supportive of the College mission are essential. This relationship needs to be pleasant, supportive, and professional while maintaining confidentiality.
Code of Commitment
Be a good representative of Hillsdale College to promote the liberal arts, the College’s original Articles of Association and operating principles stated in the Staff Code of Commitment. The Mission Statement should be considered in all aspects of the position. The teaching of Christian faith shall remain a conspicuous aim of the College.
Good Benefits at Hillsdale College
In addition to competitive wages, health insurance, retirement plans, and paid time off, Hillsdale College employees have access to many unique and appealing perks: